(503) 766-3043
One of Oregon's Largest Selections of New and Certified Pre-Owned BMW's and State-of-the-Art Sales, Service and Parts Facilities
* Service
* Parts
* Sales
* Leasing
* Pre-Owned Cars
Factory Certified Technicians
Rasmussen BMW, in the heart of the Portland metro area, offers Rasmussen BMW people and their legendary focus on exceeding customer expectations.
The result is a buying and ownership experience that can't be found anywhere else.
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Posted by pdxgal22 on 10/26/2009
I e-mailed and called twice inquiring about a new Mini lease. No response on the e-mails, although now I get Spam from MiniUsa. I finally called and the first time got voice mail (at a car dealership??) and the 2nd time I was bounced around 4 times until someone could answer my question. In confirming what I was looking for the salesperson stated, "so you want the cheapest Mini we have, right?" It was so rude and tacky that I told him to forget it. I immediately called the dealership in Tacoma, WA - very different treatment on the phone for starters (it was good) and I am going up there on Sunday to test drive one of their cars. I just hope that I can take the Mini I do buy somewhere locally to service it - that may be a deal breaker for me as I refuse to give Rasmussen my business.
Posted by wa7ham on 10/16/2008
October 17, 2008 Took a 97 328i (60,000 mis - excellent condition) in to repair heat/ac issues. Was told it was a "final stage unit". Charged 160.00 for part and and 167.00 for labor. Next day - same problem. Took it back. Now it's the control unit. Was quoted $400 for part and there'd be also a small labor fee. I said I would not pay a for labor - should have been fixed first time. Final bill for control unit ended up $457.00. Gee - do you think they charged me $57.00 for labor??? Hmmm Anyway - after looking on the web - for factory parts I found the final stage unit for - $75.00 and a control unit under $200.00. RIP OFF. I can hardly wait to rate this POS service dept when I get the courtesy call. UNBELIEVEABLE!!!!!
Posted by ashray5 on 6/7/2007
I had a VERY similar experience as the user "jessmurph " here. ""The survey rating is VERY important to them, so they don't want to get a low rating from you. And to make things worse, the service advisor I had there was TERRIBLE! He didn't treat me w/ respect. He lied to me for his mistakes and gave me the stupiest excuses I ever heard." -- I HAD THE EXACT SAME EXPERIENCE!! Glad to know that I am not the only one treated by them this way. In my case it was the assistant service manager Rory. He tries to be friendly and gives out this fake impression that he really wants to take care of you, but he is one son of a b*. All he cares is about the survey ratings. I am going to call the BMW customer relations and complain about it.
Posted by jessmurph on 5/7/2007
I bought 2 cars from them and had been a loyal customer there for the last several years. But what I didn't realize is they are just *fake* nice. Sure, they are good at serving you coffee, pop, etc... getting you a loaner car or a ride, telling you that customer care is very important, blah blah blah, and good at being friendly to you as if you are a long time friend of his. But don't get fooled! What they say is not what they do. The technicians there are just technicians. They read the error logs on computer and do what the BMW recommends to do. They do not diagnosis by themselves. So, this leads you to bring your car multiple times to get one thing fixed. I have more repeated visits for the same problem. Now that wasn't bad enough to make me stop going there. What was bad is when they do make mistakes. That'll tell you how great they are. And Rasmussen failed. They denied and denied. If they know you are not happy w/ their service, they don't report to the corporate office so you won't get the survey. The survey rating is VERY important to them, so they don't want to get a low rating from you. And to make things worse, the service advisor I had there was TERRIBLE! He didn't treat me w/ respect. He lied to me for his mistakes and gave me the stupiest excuses I ever heard. He thinks he could fool me because I am a woman. When I told him what I knew, he told me to go elsewhere. I almost cried. This is how they treated a loyal customer who bought 2 brand new cars from them. I was being fooled w/ their fake smile and friendliness for the last several years. I had it enough. I am going to the other dealership.
Posted by jason_kracos on 5/4/2006
Customer service does not exist with those people! Call them on the phone! By the time you arrive at the dealer is a different story! Go in and ask for parts, they will tell you stories you don't want to hear! If you don't know what is like to get ripped off, do shop there! You'll feel the pain later.....:(((((((((((((
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